Following the launch of the new depot in Exeter, Hampshire Plant & Access (part of the AFI Group) now operate throughout the south-west from depots in Winchester, Salisbury, Exeter and Southampton.
AFI has retained its Institute of Customer Service (ICS) ServiceMark accreditation for a further three years, following customer satisfaction feedback, a rigorous audit and an assessment of employee engagement against their Customer Service Strategy.
Carlo Vinci, AFI Customer Service Director, said: “We're extremely pleased with this result, it reflects AFI’s dedication to providing the best possible customer service to our customers. The ServiceMark accreditation demonstrates how good our customer service really is, and how we can find ways of developing further. It is a continuous process, so we are constantly striving towards taking our customer service to the next level. We will continue to put our customers at the heart of everything we do.”